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Current Turnarounds: C41 1 day B&W 2-3 days E6 10-14 days

FAQ

How does this all work?

We offer a remote mail order service or you can visit our lab in Manchester for drop offs, collections and in person services and advice.

To read more about our film processing and scanning service please click here.

To read more about our Giclée printing service please click here.

What are your turnaround times?

Colour film - 1 - 2 working days

Black & white film - 2 - 4 working days

E6 film - 10 -14 working days

Film scanning - 1 - 2 working days

Giclée printing - 2 - 3 working days once we receive your files

Our working days are Monday - Friday excluding any bank holidays, Saturday is not considered a working day as we are open for 3 hours on this day for drop offs and collections only.

Do you offer a rush service?

We offer a same day rush service on C41, B&W and E6 film in 35mm and 120 formats, the scans are guaranteed the same day before 5pm.

C41 film is an additional £5 per roll if the film is dropped with us before 2pm.

B&W film is an additional £10 per roll and the cut off for this service is 11am.

Although we always try to accommodate rush jobs they are taken on at our discretion and are dependent on availabilty and current workload.

We do not offer a rush service on Saturday due to our reduced working hours, but if this is something you require please get in touch via email and we can arrange this via negotiation.

Do you have an update or ETA on my order?

Please do not contact us regarding this if your order is still within our stated turnaround times, if your film is more than 24 hours outside of turnaround get in touch via email.

What is the difference between your film scanning resolutions?

Low Resolution

1544 x 1024 pixels 
Approximately 4.52mb / 1.3mb on disk
Printable up to 6 x 4 

Standard Resolution

3088 x 2048 pixels
Approximately 18.1mb / 4.2mb on disk
Printable up to 12 x 8 / A4

High Resolution (JPEG)

6048 x 4011 pixels
Approximately 69.4mb / 22.5mb on disk
Printable up to 18 x 12 / A3

High Resolution (8Bit TIFF)

6774 x 4492 pixels 
Approximately 87.1mb / 87.1mb on disk
Printable up to 24 x 16 / A2

High Resolution (16Bit TIFF)

6774 x 4492 pixels 
Approximately 174mb / 174mb on disk
Printable up to 24 x 16 / A2


Please note print sizes are approximate and estimated at printer output at 300dpi and without image interpolation.

What is the difference between your digital contact sheet resolutions?

Standard Resolution

3000 x 3600 pixels

Approximately 30.9mb / 3.8mb on disk

Printable up to 12 x 10 


High Resolution (JPEG)

16456 x 19747 pixels

Approximately 750mb+ / 72.9mb on disk

Printable A2+


High Resolution (TIFF)

16456 x 19747 pixels

Approximately 750mb+ / 750mb+ on disk

Printable A2+

Please note print sizes are approximate and estimated at native scanner output at 300dpi and without image interpolation

Do you offer push / pull processing?

We offer a full range of push / pull processing on black and white and E6 film.

We only offer push processing on C41 film up to 2 stops. We recommend pulled films are processed at normal.

All push / pull processing is at no extra cost, please mark up your films accordily or leave a note on your order.

What equipment do you use?

C41 colour negative film is developed using a Noritsu V30 automatic film processor, this allows us to produce high quality negatives fast, up to 30 an hour if you were wondering why it was called a V30.

B&W and E6 film is processed using a temperature controlled rotary machine, we use Ilfotec HC developer for our B&W film.

We scan all our film using a Noritsu HS1800. This machine is a beast and allows us to output different resolutions depending on your needs, it can scan up to 1800 frames an hour. I think I see a Noritsu naming theme going on here. 

For Giclée printing we use an Epson SC-P 7500 which uses the latest print technology and has a set of 12 Epson UltraChrome Pro inks.

We use a fully calibrated Eizo monitor when Giclée printing to ensure colour accuracy from screen to print.

Do you cut and sleeve my film?

Yes, we cut your 35mm film into strips of 6.

Your 120 film depends on the format but is cut as follows:

6 x 4.5  -     4/4/4/3

6 x 6     -     3/3/3/3

6 x 7     -     3/3/2/2

6 x 9     -     2/2/2/2

Any panoramic formats will be cut appropriately.

We can also return your film uncut, just leave a note in the comments section of your order.

How do I receive my scans and negatives?

We send your scans to you via WeTransfer to the email address you provided when placing your order.

At checkout you have the option choose to receive your processed negatives via post, collect them from the lab in Manchester.

We will store your negatives for a minimum of 3 months, after this they will be disposed of. If for any reason you can not collect, get in touch and we will happily make alternative arrangements.

If you do not want your negatives there is an option at checkout for us to dispose of the negatives for you.

What are your shipping rates and times?

To view our shipping policies please click here.

Do you offer free shipping?

We offer free return shipping on processing and scanning orders over £40.

What Giclée sizes can you print?

We currently use a 44 inch epson printer so we can print at maximum width of 44 inches, we can print any length.

We stock a range of standard print sizes to purchase on our website, however we can print any custom size you require just contact us and we can arrange a quote.

Do you develop disposable cameras?

Absolutely! Just purchase the process and scan for the type of disposable camera you have; colour or black and white.

Unless you have previous experience please don't attempt to remove the film from the camera yourself, there is a capacitor inside disposable cameras that can give you a pretty nasty electric shock. Just send over the whole camera and we will dismantle and remove the film for you.

Can you develop ECN2 film?

Unfortunately we cannot currently process ECN2 films.

Do you edit my images?

When your negatives are scanned we do a quick colour balance and exposure adjustment on each frame. Our Noritsu HS1800 utilises Digital ICE technology to remove any dust from your colour (C41) scans, however please note that black and white scans may have some dust present due to the limitations of Digital ICE technology on black and white film.

We use a fully calibrated Eizo monitor when Giclée printing to ensure colour accuracy from screen to print.

If you require any additional editing of your files then please contact us and we will be happy to help.

What if my film is blank?

In the unfortunate case that this does happen, we will refund you the cost of your order minus the cost of processing, this allows us to cover chemical and material costs.

Still have a question?

Get in touch and we will be happy to help

Contact us

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