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Post it, drop off, or pop into the lab Free UK shipping on processing and scanning orders over £30 Order online 24/7

FAQ

How does this all work?

We offer a remote mail order service or you can visit our lab in Manchester for drop offs, collections and in person services and advice.

To read more about our film processing and scanning service please click here.

To read more about our Giclée printing service please click here.

What are your turnaround times?

Colour film - 1 - 2 working days

Black & white film - 2 - 4 working days

E6 film - 10 -14 working days

Film scanning - 1 - 2 working days

Please note these are the turnaround times for the processing and scanning of your film, from the point we receive your film in the lab until you receive your scans via WeTransfer. Any shipping times are in addition to this. 

Giclée printing - 2 - 3 working days once we receive your files

For giclée printing the turnaround time measures from the point we receive your files via WeTransfer until the point your prints are ready for shipment or collection.

What is the difference between your film scanning resolutions?

Low Resolution

1544 x 1024 pixels 

Approximately 4.52mb / 1.3mb on disk

Printable up to 6 x 4 

Medium Resolution

3088 x 2048 pixels

Approximately 18.1mb / 4.2mb on disk

Printable up to 12 x 8 / A4

High Resolution (JPEG)

6774 x 4492 pixels

Approximately 87.1mb / 19.3mb on disk

Printable up to 18 x 12 / A3

High Resolution (TIFF)

6774 x 4492 pixels 

Approximately 87.1mb / 87.1mb on disk

Printable up to 24 x 16 / A2

Please note print sizes are approximate and estimated at native scanner output at 300dpi and without image interpolation

What is the difference between your digital contact sheet resolutions?

Standard Resolution

3000 x 3600 pixels

Approximately 30.9mb / 3.8mb on disk

Printable up to 12 x 10 

High Resolution (JPEG)

16456 x 19747 pixels

Approximately 750mb+ / 72.9mb on disk

Printable A2+

High Resolution (TIFF)

16456 x 19747 pixels

Approximately 750mb+ / 750mb+ on disk

Printable A2+

Please note print sizes are approximate and estimated at native scanner output at 300dpi and without image interpolation

What equipment do you use?

C41 colour negative film is developed using a Noritsu V30 automatic film processor, this allows us to produce high quality negatives fast, up to 30 an hour if you were wondering why it was called a V30.

Black and white film is processed by hand using traditional methods.

We scan all our film using a Noritsu HS1800. This machine is a beast and allows us to output different resolutions depending on your needs, it can scan up to 1800 frames an hour. I think I see a Noritsu naming theme going on here. 

For Giclée printing we use an Epson SC-P 7500 which uses the latest print technology and has a set of 12 Epson UltraChrome Pro inks.

We use a fully calibrated Eizo monitor when Giclée printing to ensure colour accuracy from screen to print.

Do you cut and sleeve my film?

Yes, we cut your 35mm film into strips of 6.

Your 120 film depends on the format but is cut as follows:

6 x 4.5  -     4/4/4/3

6 x 6     -     3/3/3/3

6 x 7     -     3/2/2/2

6 x 9     -     2/2/2/2

Any panoramic formats will be cut appropriately.

We always use acid free archival ringbinder sleeves for easy, safe and fully archival storage storage of negatives.

We can also return your film uncut, just leave a note in the comments section of your order.

How do I receive my scans and negatives?

We send your scans to you via WeTransfer to the email address you provided when placing your order.

At checkout you have the option choose to receive your processed negatives via post or to collect it from the lab in Manchester.

We will store your negatives for 6 months, after this they will be disposed of. If for some reason you can no collect, feel free to get in touch and we will happily arrange delivery for you.

If you do not need your negatives back leave a note in the comments section of your order and we can dispose of them.

What are your shipping rates and times?

To view our shipping policies please click here.

Do you offer free shipping?

We offer free return shipping on processing and scanning orders over £30.

What Giclée sizes can you print?

We currently use a 24 inch epson printer so we can print at maximum width of 24 inches, we can print any length.

We stock a range of standard print sizes to purchase on our website, however we can print any custom size you require just contact us and we can arrange a quote.

Do you develop disposable cameras?

Absolutely! Just purchase the process and scan for the type of disposable camera you have; colour or black and white.

Unless you have previous experience please don't attempt to remove the film from the camera yourself, there is a capacitor inside disposable cameras that can give you a pretty nasty electric shock. Just send over the whole camera and we will dismantle and remove the film for you.

Can you develop ECN2 film?

Unfortunately we cannot currently process ECN2 films.

Do you edit my images?

When your negatives are scanned we do a quick colour balance and exposure adjustment on each frame. Our Noritsu HS1800 utilises Digital ICE technology to remove any dust from your colour (C41) scans, however please note that black and white scans may have some dust present due to the limitations of Digital ICE technology on black and white film.

We use a fully calibrated Eizo monitor when Giclée printing to ensure colour accuracy from screen to print.

If you require any additional editing of your files then please contact us and we will be happy to help.

What if my film is blank?

It's very sad but it can happen. If we process your C41 film and it turns out to be completely blank (no exposures) we will only charge you £2 and refund the difference, this allows us to cover chemical and material costs. For B&W and E6 film we charge the process only cost as processing is more labour intensive.

Still have a question?

Get in touch and we will be happy to help

Contact us